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callpilot [2011/07/19 10:05] 127.0.0.1 external edit |
callpilot [2012/08/14 16:10] dterry |
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| audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use | audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use | ||
| features such as forward and/or reply to messages received. | features such as forward and/or reply to messages received. | ||
| - | This documentation will apply to new CallPilot client installs as well as upgrading from a previous version. The steps | + | This documentation will apply to new CallPilot client installs as well as upgrading from a previous version: |
| - | below will indicate the necessary configurations for new client installs. | + | :!: Please ensure that Outlook is closed prior to running the install. |
| - | - Click the path to execute the installation file: \\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.0\setup.exe | + | |
| - Please ensure that Outlook is closed prior to running the install. | - Please ensure that Outlook is closed prior to running the install. | ||
| - | - Click Next at the Welcome Install Shield Wizard | + | - Also ensure that 32-bit Microsoft Office is installed (not 64-bit) |
| - | - If you are upgrading your version of CallPilot, the server information should propagate into the appropriate fields. | + | - To do so, open an office application. |
| - | - New client installs will need to manually input this information. | + | - Select File, followed by Help |
| - | - Server name or TCP/IP address: Callpilot.olin.edu | + | - Look for 32-bit (or 64-bit) |
| - | - VPIM network prefix: 1781292 | + | - If 64-bit Office is installed, call or email the IT Help Desk to reinstall with a 32-bit version. |
| - | - Language: English | + | - CTRL+Click the following link to execute the installation file: \\fsvs01\applications\Public\Nortel\CallPilotDesktop\v5.00.41.167\Desktop\setup.exe |
| - | - Once the fields have been filled in, click Next | + | - Select OK to open the file at the warning popup |
| + | - If Callpilot is already installed, a popup window will inform you that the install will perform an upgrade. Select Yes to continue. | ||
| + | - Click Next at the Welcome Install Shield Wizard | ||
| - Select Complete for the setup type and click Next | - Select Complete for the setup type and click Next | ||
| - Once the installation has completed, click Finish | - Once the installation has completed, click Finish | ||
| - If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | - If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | ||
| - | - For new client installs: upon opening Outlook, you will be prompted to enter your mailbox number and password. | + | - For new client installs: |
| + | - You’ll need to “Add CallPilot to Default Mail Profile” | ||
| + | - This can be found under Start > All Programs > Avaya > CallPilot Desktop Messaging | ||
| + | - Upon opening Outlook, you will be prompted to enter your mailbox number and password. | ||
| - Type in your four digit extension and your current voicemail password. | - Type in your four digit extension and your current voicemail password. | ||
| - The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | - The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | ||