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olin_it_wiki [2020/03/13 16:03]
rosterberg 		olin_it_wiki [2020/03/17 09:09]
mfitzpatrick
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 ---- ----
 +**__HELPDESK SUPPORT DURING THE CURRENT COLLEGE CLOSING__**
  
-[[working_remotely|Information about Working Remotely]]+Helpdesk staff will be working remotely beginning March 17th, 2020.   All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able.  Please include as much information on your issue as possible and a call back number. ​  
  
-----+Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. ​  ​Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. 
 +We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. ​  
  
-[[important_service_information| Important Service Announcements]]+**[[working_remotely|Information about Working Remotely]]**
  
-[[scheduled_maintenance | Scheduled Maintenance ]]+----
  
-[[security|General Security Information]]+  * [[important_service_information| Important Service Announcements]] 
 +  * [[scheduled_maintenance | Scheduled Maintenance ]] 
 +  * [[security|General Security Information]]
  
  
-==== Our Mission Statement ==== 
- 
- 
-We are dedicated to providing bold and consistently excellent information services that uniquely differentiate the core learning experience of the Olin community. Through leading edge technologies we enable 21st century leaders to predict, create, and manage innovation with unprecedented skill. 
  
  
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 ==== Dell Personal Purchases ==== ==== Dell Personal Purchases ====
  
- +See: [[dell_personal_purchases|Dell Personal Purchases]]
-Dell does offer discounts to Olin faculty, staff and students on select Dell products. ​  If you need to purchase Dell accessories like AC Adapters or batteries please follow this link  ​[[http://​www.dell.com/​Olin]]. and choose the green **Shop Your Standard Configuration** box in the middle of the page.+
  
  
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     * How to [[:​submit_content|submit content]] for official IT documentation or suggest a correction.     * How to [[:​submit_content|submit content]] for official IT documentation or suggest a correction.
  
 +==== Our Mission Statement ====
 +
 +
 +We are dedicated to providing bold and consistently excellent information services that uniquely differentiate the core learning experience of the Olin community. Through leading edge technologies we enable 21st century leaders to predict, create, and manage innovation with unprecedented skill.