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olin_it_wiki [2020/03/13 16:08] rosterberg |
olin_it_wiki [2020/03/17 09:09] mfitzpatrick |
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+ | **__HELPDESK SUPPORT DURING THE CURRENT COLLEGE CLOSING__** | ||
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+ | Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number. | ||
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+ | Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service. Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. | ||
+ | We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. | ||
**[[working_remotely|Information about Working Remotely]]** | **[[working_remotely|Information about Working Remotely]]** |