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callpilot [2011/07/18 13:51] jclifford created |
callpilot [2013/12/12 16:22] jbeck [Nortel CallPilot v5.0 Installation] |
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| - | ====== Nortel CallPilot v5.0 Installation ====== | + | ====== Nortel CallPilot v5.1 Installation ====== |
| - | CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an | + | CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received. |
| - | audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use | + | This documentation will apply to new CallPilot client installs as well as upgrading from a previous version: |
| - | features such as forward and/or reply to messages received. | + | |
| - | This documentation will apply to new CallPilot client installs as well as upgrading from a previous version. The steps | + | :!: Please note which version of Microsoft Office you have installed (32-bit vs. 64-bit) in order to determine which CallPilot client to install: |
| - | below will indicate the necessary configurations for new client installs. | + | * To do so, open an office application. |
| - | - Click the path to execute the installation file: \\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.0\setup.exe | + | * Select File, followed by Help |
| - | - Please ensure that Outlook is closed prior to running the install. | + | * Look for 32-bit (or 64-bit) |
| - | - Click Next at the Welcome Install Shield Wizard | + | :!: Please ensure that Outlook is closed prior to running the install. |
| - | - If you are upgrading your version of CallPilot, the server information should propagate into the appropriate fields. | + | * IE users may CTRL+Click the following links to execute the installation files. Users of other browsers will need to copy/paste the link to their Run... dialog box |
| - | - New client installs will need to manually input this information. | + | * 32-bit: [[\\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.1\x32\setup.exe]] |
| - | - Server name or TCP/IP address: Callpilot.olin.edu | + | * 64-bit: [[\\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.1\x64\setup.exe]] |
| - | - VPIM network prefix: 1781292 | + | * Select OK to open the file at the warning popup window |
| - | - Language: English | + | * If Callpilot is already installed, a popup window will inform you that the install will perform an upgrade. Select Yes to continue. |
| - | - Once the fields have been filled in, click Next | + | * Click Next at the Welcome Install Shield Wizard |
| - | - Select Complete for the setup type and click Next | + | * If prompted: CallPilot Server Information |
| - | - Once the installation has completed, click Finish | + | * Server Name or TCP/IP address: callpilot.olin.edu |
| - | - If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | + | * VPIM network prefix: 1781292 |
| - | - For new client installs: upon opening Outlook, you will be prompted to enter your mailbox number and password. | + | * Click Next |
| - | - Type in your four digit extension and your current voicemail password. | + | * Select Complete for the setup type; click Next |
| - | - The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | + | * Click Install at the Ready to Install the Program window |
| + | * Select OK/Yes to open the file at any warning or popup windows | ||
| + | * Once the installation has completed, click Finish | ||
| + | * If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | ||
| + | * For new client installs: | ||
| + | * You’ll need to “Add CallPilot to Default Mail Profile” | ||
| + | * This can be found under Start > All Programs > Avaya > CallPilot Desktop Messaging | ||
| + | * When you first load Outlook you will be prompted for Mailbox & Password. Type in your four digit extension and your current voicemail password. | ||
| + | * If you have not changed your password you will need to change your password before configuring CallPilot. Appropriate directions can be found [[:voicemail_and_features|here]]. | ||
| + | * The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | ||
| + | |||
| + | ===== IMAP Configuration ===== | ||
| + | This only requires installation of the CallPilot Player, which may be installed by IE users by CTRL+Clicking the following link to execute the installation file: [[\\fsvs01\Applications\Public\Nortel\CallPilotPlayer\audio_enu.exe]] | ||
| + | Users of other browsers will need to copy/paste the link to their Run... dialog box | ||
| + | |||
| + | * **Your Name:** Your Name | ||
| + | * **Email Address:** 1781292//xxxx//@callpilot.olin.edu | ||
| + | * where "//xxxx//" == user's extension | ||
| + | |||
| + | * **Account Type:** IMAP | ||
| + | * **Incoming Mail Server:** callpilot.olin.edu | ||
| + | * **Outgoing Mail Server:** smtp.olin.edu | ||
| + | |||
| + | * **Username:** 1781292//xxxx// | ||
| + | * where "//xxxx//" == user's extension | ||
| + | * **Password:** user's phone password - default being 781xxxx | ||
| + | * will need to be changed from default before callpilot may be setup | ||
| + | * **Remember password:** yes | ||