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callpilot [2012/06/06 14:15] dterry |
callpilot [2013/02/28 15:23] jbeck |
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| ====== Nortel CallPilot v5.0 Installation ====== | ====== Nortel CallPilot v5.0 Installation ====== | ||
| - | CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an | + | CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received. |
| - | audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use | + | |
| - | features such as forward and/or reply to messages received. | + | |
| This documentation will apply to new CallPilot client installs as well as upgrading from a previous version: | This documentation will apply to new CallPilot client installs as well as upgrading from a previous version: | ||
| - | - Click the path (or paste it into Start->Run... (Windows + R)) to execute the installation file: [[\\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.0\setup.exe]] | + | :!: Please ensure that Outlook is closed prior to running the install. |
| - Please ensure that Outlook is closed prior to running the install. | - Please ensure that Outlook is closed prior to running the install. | ||
| - | - Click **Next** at the Welcome Install Shield Wizard | + | - Also ensure that 32-bit Microsoft Office is installed (not 64-bit) |
| - | - If you are upgrading your version of CallPilot, the server information should propagate into the appropriate fields. | + | - To do so, open an office application. |
| - | - New client installs will need to manually input this information. | + | - Select File, followed by Help |
| - | - Server name or TCP/IP address: **Callpilot.olin.edu** | + | - Look for 32-bit (or 64-bit) |
| - | - VPIM network prefix: **1781292** | + | - If 64-bit Office is installed, call or email the IT Help Desk to reinstall with a 32-bit version. |
| - | - Language: **English** | + | - IE users may CTRL+Click the following link to execute the installation file: [[\\fsvs01\applications\Public\Nortel\CallPilotDesktop\v5.00.41.167\Desktop\setup.exe]] |
| - | - Once the fields have been filled in, click **Next** | + | - Users of other browsers will need to copy/paste the link to their Run... dialog box |
| - | - Select Complete for the setup type and click **Next** | + | - Select OK to open the file at the warning popup |
| - | - Once the installation has completed, click **Finish** | + | - If Callpilot is already installed, a popup window will inform you that the install will perform an upgrade. Select Yes to continue. |
| + | - Click Next at the Welcome Install Shield Wizard | ||
| + | - Select Complete for the setup type and click Next | ||
| + | - Once the installation has completed, click Finish | ||
| - If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | - If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings | ||
| - | - For new client installs: upon opening Outlook, you will be prompted to enter your mailbox number and password. | + | - For new client installs: |
| + | - You’ll need to “Add CallPilot to Default Mail Profile” | ||
| + | - This can be found under Start > All Programs > Avaya > CallPilot Desktop Messaging | ||
| + | - Upon opening Outlook, you will be prompted to enter your mailbox number and password. | ||
| - Type in your four digit extension and your current voicemail password. | - Type in your four digit extension and your current voicemail password. | ||
| - The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | - The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received. | ||
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| + | ===== IMAP Configuration ===== | ||
| + | This only requires installation of the CallPilot Player, which may be installed by IE users by CTRL+Clicking the following link to execute the installation file: [[\\fsvs01\Applications\Public\Nortel\CallPilotPlayer\audio_enu.exe]] | ||
| + | Users of other browsers will need to copy/paste the link to their Run... dialog box | ||
| + | |||
| + | * **Your Name:** Your Name | ||
| + | * **Email Address:** 1781292//xxxx//@callpilot.olin.edu | ||
| + | * where "//xxxx//" == user's extension | ||
| + | |||
| + | * **Account Type:** IMAP | ||
| + | * **Incoming Mail Server:** callpilot.olin.edu | ||
| + | * **Outgoing Mail Server:** smtp.olin.edu | ||
| + | |||
| + | * **Username:** 1781292//xxxx// | ||
| + | * where "//xxxx//" == user's extension | ||
| + | * **Password:** user's phone password - default being 781xxxx | ||
| + | * will need to be changed from default before callpilot may be setup | ||
| + | * **Remember password:** yes | ||