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helpdesk_services [2011/07/12 10:44]
jclifford created 		helpdesk_services [2012/06/11 10:03]
dterry
Line 1: Line 1:
-Services the Helpdesk ​offers.+FIXME keep updating 
 + 
 +======Services ​offered by the Help Desk======  
 + 
 + 
 +=====Audio Visual Services Support===== 
 +The Help Desk offers ​support of classroom equipment, lending of equipment, use of equipment, support of events. 
 +Off hours support by advance reservation. 
 +Send email to <​helpdesk@olin.edu>​ 
 + 
 +=====Course Support===== 
 +Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to <​helpdesk@olin.edu>​ with details of your request including requirements,​ course name, etc. 
 + 
 +=====Help Desk Support Services===== 
 +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to <​help.desk@olin.edu>,​ call 781-292-2430,​ or go the the lower level of Milas Hall. 
 + 
 +=====UNIX and Linux Support Services===== 
 +Includes student laptop program support, application support as well as faculty, staff and student project support. Currently only the latest release of the Ubuntu distribution is supported. Send email to <​help.desk@olin.edu>​. 
 + 
 +=====Windows Support Services===== 
 +Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to <​help.desk@olin.edu>​ or call 781-292-2430. 
 + 
 + 
 +=====Network Services Support===== 
 +Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to <​help.desk@olin.edu>​ or call 781-292-2430. 
 + 
 +=====