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helpdesk_services [2011/07/12 16:13] jclifford |
helpdesk_services [2012/07/05 16:47] jclifford [Audio Visual Services Support] |
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| - | ======Services offered by the Helpdesk====== | + | FIXME keep updating |
| - | FIXME FIXME FIXME FIXME FIXME FIXME FIXME | + | ======Services offered by the Help Desk====== |
| - | ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:00AM-6:00PM | ||
| - | Audio Visual Services Support | + | ===== Audio Visual Services Support ===== |
| - | Includes support of classroom equipment, lending of equipment, use of equipment, support of events. Off hours support by advance reservation. | + | |
| - | Portable Equipment Inventory | + | |
| - | Send email to av@olin.edu | + | |
| - | AVID Video Editing Available 24x7 in the Computer Lab, Lower Level Olin Center. | + | |
| - | Training required prior to use. | + | |
| - | Send email to av@olin.edu | + | |
| - | Audio Editing | + | |
| - | Available 24x7 in the Computer Lab, Lower Level Olin Center. | + | |
| - | Training required prior to use. | + | |
| - | Send email to av@olin.edu | + | |
| - | Course Support | + | |
| - | Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to cms@olin.edu with requirements, course name, etc. | + | The Help Desk offers support of classroom equipment, lending of equipment, use of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] |
| - | Help Desk Support Services | + | |
| - | Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430, or go the the lower level of the Olin Center. | + | =====Course Support===== |
| - | UNIX and Linux Support Services | + | Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to <helpdesk@olin.edu> with details of your request including requirements, course name, etc. |
| - | Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu | + | |
| - | or call 781-292-2430 | + | =====Help Desk Support Services===== |
| - | Windows Support Services | + | Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to <help.desk@olin.edu>, call 781-292-2430, or go the the lower level of Milas Hall. |
| - | Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu | + | |
| - | or call 781-292-2430 | + | =====UNIX and Linux Support Services===== |
| - | Network Services Support | + | Includes student laptop program support, application support as well as faculty, staff and student project support. Currently only the latest release of the Ubuntu distribution is supported. Send email to <help.desk@olin.edu>. |
| - | Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu | + | |
| - | or call 781-292-2430 | + | =====Windows Support Services===== |
| - | Web Design and Development Support | + | Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to <help.desk@olin.edu> or call 781-292-2430. |
| - | Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu | + | |
| - | Database Design and Development | + | |
| - | & Programming Support | + | =====Network Services Support===== |
| - | Includes assistance with the Development of faculty, staff and Departmental projects as well as support of the Student Information System. Send email to help.desk@olin.edu | + | Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to <help.desk@olin.edu> or call 781-292-2430. |
| - | Network Printing Available 24x7 | + | |
| - | Printer Locations | + | ===== |
| - | Organization Support | + | |
| - | Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu | + | |
| - | IT Purchasing | + | |
| - | Includes laptops, desktops, printers, software, hardware, peripherals, etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24x7 | + | |
| - | Send e-mail with requirements to help.desk@olin.edu | + | |