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helpdesk_services [2011/07/19 10:05] 127.0.0.1 external edit |
helpdesk_services [2012/06/11 10:03] dterry |
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- | ======Services offered by the Helpdesk====== | + | FIXME keep updating |
- | FIXME FIXME FIXME FIXME FIXME FIXME FIXME | + | ======Services offered by the Help Desk====== |
- | ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:00AM-6:00PM | ||
- | Audio Visual Services Support | + | =====Audio Visual Services Support===== |
- | Includes support of classroom equipment, lending of equipment, use of equipment, support of events. Off hours support by advance reservation. | + | The Help Desk offers support of classroom equipment, lending of equipment, use of equipment, support of events. |
- | Portable Equipment Inventory | + | Off hours support by advance reservation. |
- | Send email to av@olin.edu | + | Send email to <helpdesk@olin.edu> |
- | AVID Video Editing Available 24x7 in the Computer Lab, Lower Level Olin Center. | + | |
- | Training required prior to use. | + | |
- | Send email to av@olin.edu | + | |
- | Audio Editing | + | |
- | Available 24x7 in the Computer Lab, Lower Level Olin Center. | + | |
- | Training required prior to use. | + | |
- | Send email to av@olin.edu | + | |
- | Course Support | + | =====Course Support===== |
- | Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to cms@olin.edu with requirements, course name, etc. | + | Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to <helpdesk@olin.edu> with details of your request including requirements, course name, etc. |
- | Help Desk Support Services | + | |
- | Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to help.desk@olin.edu , call 781-292-2430, or go the the lower level of the Olin Center. | + | =====Help Desk Support Services===== |
- | UNIX and Linux Support Services | + | Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to <help.desk@olin.edu>, call 781-292-2430, or go the the lower level of Milas Hall. |
- | Includes student laptop program support, application support as well as faculty, staff and student project support and Student Information System Support. Send email to help.desk@olin.edu | + | |
- | or call 781-292-2430 | + | =====UNIX and Linux Support Services===== |
- | Windows Support Services | + | Includes student laptop program support, application support as well as faculty, staff and student project support. Currently only the latest release of the Ubuntu distribution is supported. Send email to <help.desk@olin.edu>. |
- | Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to help.desk@olin.edu | + | |
- | or call 781-292-2430 | + | =====Windows Support Services===== |
- | Network Services Support | + | Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to <help.desk@olin.edu> or call 781-292-2430. |
- | Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to help.desk@olin.edu | + | |
- | or call 781-292-2430 | + | |
- | Web Design and Development Support | + | =====Network Services Support===== |
- | Includes assistance with the development of faculty, staff, and departmental web sites and projects. Send email to help.desk@olin.edu | + | Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to <help.desk@olin.edu> or call 781-292-2430. |
- | Database Design and Development | + | |
- | & Programming Support | + | ===== |
- | Includes assistance with the Development of faculty, staff and Departmental projects as well as support of the Student Information System. Send email to help.desk@olin.edu | + | |
- | Network Printing Available 24x7 | + | |
- | Printer Locations | + | |
- | Organization Support | + | |
- | Includes maintenance of the Blackboard system, shared network storage space as requested. Send email to cms@olin.edu | + | |
- | IT Purchasing | + | |
- | Includes laptops, desktops, printers, software, hardware, peripherals, etc. Some vendors allow the passing of Educational discounts to employees for personal purchases. Available 24x7 | + | |
- | Send e-mail with requirements to help.desk@olin.edu | + |