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helpdesk_services [2012/07/05 16:47]
jclifford [Audio Visual Services Support]
helpdesk_services [2019/02/14 17:04]
mfitzpatrick [Course Support]
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-FIXME keep updating +====== Services offered by the Help Desk ======
- +
-======Services offered by the Help Desk====== ​+
  
  
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 The Help Desk offers support of classroom equipment, lending of equipment, use of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] The Help Desk offers support of classroom equipment, lending of equipment, use of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]]
  
-=====Course Support===== 
-Includes maintenance of Blackboard system, web space for faculty, shared network space upon request. Send email to <​helpdesk@olin.edu>​ with details of your request including requirements,​ course name, etc. 
  
-=====Help Desk Support Services===== +===== Course Support ===== 
-Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to <help.desk@olin.edu>, call 781-292-2430,​ or go the the lower level of Milas Hall.+ 
 + 
 +Includes web space for faculty and shared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirements,​ course name, etc. 
 + 
 + 
 +===== Help Desk Support Services ===== 
 + 
 + 
 +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]], call 781-292-2430,​ or go the the lower level of Milas Hall
 + 
 + 
 +===== Windows Support Services ===== 
 + 
 + 
 +Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Network Services Support ===== 
 + 
 + 
 +Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430.
  
-=====UNIX and Linux Support Services===== 
-Includes student laptop program support, application support as well as faculty, staff and student project support. Currently only the latest release of the Ubuntu distribution is supported. Send email to <​help.desk@olin.edu>​. 
  
-=====Windows ​Support Services===== +===== Linux Support Services =====
-Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to <​help.desk@olin.edu>​ or call 781-292-2430.+
  
 +Information on Linux support is available at http://​linux.olin.edu (accessible on campus only).
  
-=====Network Services Support===== +=====  =====
-Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to <​help.desk@olin.edu>​ or call 781-292-2430.+
  
-=====