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helpdesk_services [2012/07/11 10:02]
jclifford
helpdesk_services [2019/02/14 17:04]
mfitzpatrick [Course Support]
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-Includes ​maintenance of Blackboard system, ​web space for facultyshared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirements,​ course name, etc.+Includes web space for faculty ​and shared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirements,​ course name, etc.
  
  
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-Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[help.desk@olin.edu|help.desk@olin.edu]],​ call 781-292-2430,​ or go the the lower level of Milas Hall.+Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]],​ call 781-292-2430,​ or go the the lower level of Milas Hall.
  
  
-===== UNIX and Linux Support Services =====+===== Windows ​Support Services =====
  
  
-Includes ​student laptop program supportapplication support as well as facultystaff and student project ​support. Currently only the latest release of the Ubuntu distribution is supported. Send email to [[help.desk@olin.edu|help.desk@olin.edu]].+Includes ​account requestspassword changes, MS Exchange e-mailcontact ​and calendars, applications ​support ​such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] ​or call 781-292-2430.
  
  
-===== Windows Support ​Services =====+===== Network ​Services ​Support ​=====
  
  
-Includes ​account ​requests, ​password changesMS Exchange e-mailcontact ​and calendarsapplications support such as Microsoft Office. Send email to [[help.desk@olin.edu|help.desk@olin.edu]] or call 781-292-2430. +Includes requests ​for aliasesip addressesrouting, virus control, port activationport add moves and changedVPN accounts and configuration Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430.
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-===== Network Services Support =====+
  
  
-Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to [[help.desk@olin.edu|help.desk@olin.edu]] or call 781-292-2430.+===== Linux Support Services =====
  
 +Information on Linux support is available at http://​linux.olin.edu (accessible on campus only).
  
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