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helpdesk_services [2012/06/11 10:03]
dterry
helpdesk_services [2019/02/14 17:04] (current)
mfitzpatrick [Course Support]
Line 1: Line 1:
-FIXME keep updating+====== Services offered by the Help Desk ======
  
-======Services offered by the Help Desk====== ​ 
  
 +===== Audio Visual Services Support =====
  
-=====Audio Visual Services Support===== 
-The Help Desk offers support of classroom equipment, lending of equipment, use of equipment, support of events. 
-Off hours support by advance reservation. 
-Send email to <​helpdesk@olin.edu>​ 
  
-=====Course Support===== +The Help Desk offers support ​of classroom equipmentlending of equipmentuse of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]]
-Includes maintenance ​of Blackboard systemweb space for facultyshared network space upon request. Send email to <helpdesk@olin.edu> with details of your request including requirements,​ course name, etc.+
  
-=====Help Desk Support Services===== 
-Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to <​help.desk@olin.edu>,​ call 781-292-2430,​ or go the the lower level of Milas Hall. 
  
-=====UNIX and Linux Support ​Services===== +===== Course ​Support =====
-Includes student laptop program support, application support as well as faculty, staff and student project support. Currently only the latest release of the Ubuntu distribution is supported. Send email to <​help.desk@olin.edu>​.+
  
-=====Windows Support Services===== 
-Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to <​help.desk@olin.edu>​ or call 781-292-2430. 
  
 +Includes web space for faculty and shared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirements,​ course name, etc.
  
-=====Network Services Support===== 
-Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to <​help.desk@olin.edu>​ or call 781-292-2430. 
  
-=====+===== Help Desk Support Services ===== 
 + 
 + 
 +Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]],​ call 781-292-2430,​ or go the the lower level of Milas Hall. 
 + 
 + 
 +===== Windows Support Services ===== 
 + 
 + 
 +Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Network Services Support ===== 
 + 
 + 
 +Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. 
 + 
 + 
 +===== Linux Support Services ===== 
 + 
 +Information on Linux support is available at http://​linux.olin.edu (accessible on campus only). 
 + 
 +=====  =====