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| ====== Getting Connected at Franklin W Olin College of Engineering ====== | ====== Getting Connected at Franklin W Olin College of Engineering ====== | ||
| + | ===== How to Contact Information Technology ===== | ||
| + | The preferred method of contacting Information Technology for technical support is by sending | ||
| + | an email to helpdesk@olin.edu. The IT Help Desk can also be contacted by telephone at ext 2430 during office hours, which are available at the [[olin_it_wiki | IT Wiki Homepage]]. This office can be accessed from off campus by dialing 781.292.2430. Walk up service is also available on a first come first serve basis in Milas Hall LL10. | ||
| + | |||
| + | ===== After Hours ===== | ||
| + | In the event of an afterhours IT emergency, please contact the R2 on duty in your residence | ||
| + | hall, who can contact an appropriate person if deemed necessary. | ||
| =====How To Log On To the Olin Network ===== | =====How To Log On To the Olin Network ===== | ||
| - Power on your desktop computer | - Power on your desktop computer | ||
| - | - Press Ctrl + Alt + Delete | + | - Press ''Ctrl + Alt + Delete'' |
| - Logon Information | - Logon Information | ||
| * User Name: first initial and last name | * User Name: first initial and last name | ||
| Line 8: | Line 15: | ||
| * Domain: Milkyway or olin.edu | * Domain: Milkyway or olin.edu | ||
| - The system will then prompt you to change your password. | - The system will then prompt you to change your password. | ||
| - | * All passwords must be minimum 8 characters in length, include upper and lower case letters and numbers or special characters. | + | * All passwords must be minimum 8 characters in length, include upper and lower case letters and numbers or special characters. |
| + | * The built in system administrator account has been renamed to ''ITCLTADM'' and configured for IT use in managing the laptop program. | ||
| + | * :!: DO NOT modify this account in any way. | ||
| ===== Network Drives ===== | ===== Network Drives ===== | ||
| It is recommended that you save your documents onto the network drives that are mapped for you. | It is recommended that you save your documents onto the network drives that are mapped for you. | ||
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| - | Our file server is called **fsvs01** and contains a drive for **departments**, which is where each area of the college has a common drive to use for sharing files. For example, the faculty drive will be noted as a folder named **Faculty ** when the department drive is expanded. For private use, you will find a personal folder designated as: **first initiallast name\ fsvs01\users\FacStaff (H)** for your personal use. Also please note **Public** on fsvs01, which is shared storage for all faculty, staff and students and also **Sandbox** on fsvs01, which is used for temporary storage and is cleared out monthly with no back ups available. | + | Our file server is called **fsvs01** and contains a drive for **departments**, which is where each area of the college has a common drive to use for sharing files. For example, the faculty drive will be noted as a folder named **Faculty ** when the department drive is expanded. For private use, you will find a personal folder designated as: **first initiallast name\ fsvs01\users\FacStaff (H)** for your personal use. |
| + | |||
| + | **Stufac** - \\fsvs01\StuFac - space shared by faculty and students for academic use | ||
| + | |||
| + | **Public** - \\fsvs01\public - This is an area open to faculty, staff and students for storing Olinrelated data. | ||
| + | |||
| + | **Sandbox** - \\fsvs01\sandbox - This space is meant for very short-term storage. | ||
| A complete backup of all files stored on the network is completed nightly. If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT Help Desk as soon as possible. It is recommended that you save all files to the network drive to ensure appropriate backup. If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up. | A complete backup of all files stored on the network is completed nightly. If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT Help Desk as soon as possible. It is recommended that you save all files to the network drive to ensure appropriate backup. If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up. | ||
| If you require access to additional network drives, you can email helpdesk@olin.edu. Most network drive requests will require departmental approval prior to access being granted. | If you require access to additional network drives, you can email helpdesk@olin.edu. Most network drive requests will require departmental approval prior to access being granted. | ||
| - | |||
| =====Network Printers ===== | =====Network Printers ===== | ||
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| Olin College uses VoIP telephony technology. All permanent faculty and staff are assigned telephones, extensions and voice mail upon their arrival at the college. Instructions for accessing voice mail and telephone features can be found on the IT web site http://it.olin.edu. Choose the tab for documentation and then telephony. Requests for additional services should be discussed with your supervisor. | Olin College uses VoIP telephony technology. All permanent faculty and staff are assigned telephones, extensions and voice mail upon their arrival at the college. Instructions for accessing voice mail and telephone features can be found on the IT web site http://it.olin.edu. Choose the tab for documentation and then telephony. Requests for additional services should be discussed with your supervisor. | ||
| - | ===== How to Contact Information Technology ===== | + | |
| - | + | ||
| - | The preferred method of contacting Information Technology for technical support issues is by sending an email documenting your issue to helpdesk@olin.edu. Information Technology can be contacted by telephone (781.292.2430) while the department is open. Hours can be found on the [[olin_it_wiki | IT Wiki Homepage]]. Email and voicemail messages are monitored after hours for emergencies only. | + | |
| ===== Printer/Copier/Fax Supplies ===== | ===== Printer/Copier/Fax Supplies ===== | ||
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| Portable presentation equipment is available for those areas of the college that are not equipped with AV equipment. Email helpdesk@olin.edu to reserve portable equipment. Please include equipment needed, date of pick up and date of return. A list of classrooms and conference rooms with built in capability can be found on the IT Web site at http://it.olin.edu under the **Documentation Tab->AV**. All units are managed and maintained by Information Technology. Information Technology personnel are available, by appointment, for training on the use of this equipment. To set up an appointment or make reservations please e-mail helpdesk@olin.edu. | Portable presentation equipment is available for those areas of the college that are not equipped with AV equipment. Email helpdesk@olin.edu to reserve portable equipment. Please include equipment needed, date of pick up and date of return. A list of classrooms and conference rooms with built in capability can be found on the IT Web site at http://it.olin.edu under the **Documentation Tab->AV**. All units are managed and maintained by Information Technology. Information Technology personnel are available, by appointment, for training on the use of this equipment. To set up an appointment or make reservations please e-mail helpdesk@olin.edu. | ||
| - | |||
| - | ===== Guides ===== | ||
| - | |||
| - | The information technology department has developed a department web site where you will find documentation on many available IT services http://it.olin.edu | ||
| - | • Software updates | ||
| - | • Telephone documentation | ||
| - | • Printer information | ||
| - | • Policies | ||
| - | |||
| - | If you are unable to find the information you need or have a suggestion of other documentation you would like to see available, please contact the help desk at helpdesk@olin.edu and we will make every effort to provide you with the necessary information. | ||
| - | |||
| - | |||
| - | ===== Web Space ===== | ||
| - | If you are interested in creating a web site, you will find a web folder identified with your network username, located at server \\facweb\faculty. Once you create your web site, please contact alyson.goodrow@olin.edu in our Communication office as she can update your faculty profile, located on our main web site, to include a link to your web site. | ||