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off_campus_dell_support [2011/12/06 17:44] kberry [For students outside of the United States] |
off_campus_dell_support [2020/09/16 10:38] mperriello [Dell Hardware Support for Off‐Campus Students] |
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| - | ====== Dell Hardware Support for Off‐Campus Students ====== | + | ======Dell Hardware Support for Academic Year 20-21 ====== |
| - | If you are away from campus for an extended period of time and are in need of | + | If you are in need of any type of hardware repair or replacement on your machine, you will have to contact Dell and they will either send out a technician or ask you to ship your laptop to a service center to diagnose and repair your laptop. Dell may also ship you an end‐user replaceable part(s) if it’s applicable.t a technician to repair your machine or ship end‐user |
| - | any type of hardware repair or replacement on your machine, you can contact | + | |
| - | Dell and they will send out a technician to repair your machine or ship end‐user | + | |
| replaceable parts. | replaceable parts. | ||
| For additional information or support, you can go to the Dell Support website: | For additional information or support, you can go to the Dell Support website: | ||
| - | http://support.dell.com/ | + | [[http://support.dell.com/]] |
| ===== For students in the United States ===== | ===== For students in the United States ===== | ||
| Line 15: | Line 13: | ||
| ===== For students outside of the United States ===== | ===== For students outside of the United States ===== | ||
| - | Go to the following Dell website to locate the service/support number for your specific country/area. | + | Go to the following Dell website to locate the service/support number for your specific country/area. |
| http://www1.us.dell.com/content/topics/global.aspx/services/en/international_support?c=us&cs=555&l=en&s=biz | http://www1.us.dell.com/content/topics/global.aspx/services/en/international_support?c=us&cs=555&l=en&s=biz | ||
| Line 21: | Line 20: | ||
| your machine so that Dell can provide you with proper service on it. | your machine so that Dell can provide you with proper service on it. | ||
| If Dell replaces your hard drive while you are off campus you do have the option of shipping | If Dell replaces your hard drive while you are off campus you do have the option of shipping | ||
| - | your whole computer to the Olin College IT Helpdesk to have all your student software | + | your whole computer to the Olin College IT Help Desk to have all your student software |
| reloaded. | reloaded. | ||
| - | Please ship the following address: | + | If you choose to ship your computer to the Help Desk, please ship to |
| - | Olin Way | + | the following address:\\ |
| - | + | ||
| - | Milas Hall Ste LL10 | + | |
| + | 1000 Olin Way\\ | ||
| + | Milas Hall Ste LL10\\ | ||
| Needham, MA 02492 | Needham, MA 02492 | ||