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off_campus_dell_support [2012/06/07 15:47] dterry |
off_campus_dell_support [2020/09/16 10:38] mperriello [Dell Hardware Support for Off‐Campus Students] |
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- | ====== Dell Hardware Support for Off‐Campus Students ====== | + | ======Dell Hardware Support for Academic Year 20-21 ====== |
- | If you are away from campus for an extended period of time and are in need of | + | If you are in need of any type of hardware repair or replacement on your machine, you will have to contact Dell and they will either send out a technician or ask you to ship your laptop to a service center to diagnose and repair your laptop. Dell may also ship you an end‐user replaceable part(s) if it’s applicable.t a technician to repair your machine or ship end‐user |
- | any type of hardware repair or replacement on your machine, you can contact | + | |
- | Dell and they will send out a technician to repair your machine or ship end‐user | + | |
replaceable parts. | replaceable parts. | ||
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===== For students outside of the United States ===== | ===== For students outside of the United States ===== | ||
- | Go to the following Dell website to locate the service/support number for your specific country/area. http://www1.us.dell.com/content/topics/global.aspx/services/en/international_support?c=us&cs=555&l=en&s=biz | + | Go to the following Dell website to locate the service/support number for your specific country/area. |
+ | |||
+ | http://www1.us.dell.com/content/topics/global.aspx/services/en/international_support?c=us&cs=555&l=en&s=biz | ||
Please have your service tag, located on the bottom of your laptop, ready. This is used to identify | Please have your service tag, located on the bottom of your laptop, ready. This is used to identify | ||
your machine so that Dell can provide you with proper service on it. | your machine so that Dell can provide you with proper service on it. | ||
If Dell replaces your hard drive while you are off campus you do have the option of shipping | If Dell replaces your hard drive while you are off campus you do have the option of shipping | ||
- | your whole computer to the Olin College IT Helpdesk to have all your student software | + | your whole computer to the Olin College IT Help Desk to have all your student software |
reloaded. | reloaded. | ||
- | Please ship to | + | If you choose to ship your computer to the Help Desk, please ship to |
the following address:\\ | the following address:\\ | ||
- | Olin Way\\ | + | 1000 Olin Way\\ |
Milas Hall Ste LL10\\ | Milas Hall Ste LL10\\ | ||
Needham, MA 02492 | Needham, MA 02492 |