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student_tech_guide [2012/06/05 16:36]
dterry [Network Printers] 		student_tech_guide [2024/03/18 11:36]
mperriello [Room Scheduling]
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 ====== Student Technology Guide ====== ====== Student Technology Guide ======
-===== How to Contact Information Technology ===== 
-The preferred method of contacting Information Technology for technical support is by sending ​ 
-an email to helpdesk@olin.edu. ​ The IT Help Desk can also be contacted by telephone at ext 2430 during office hours, which are available at the [[olin_it_wiki | IT Wiki Homepage]]. ​ This office can be accessed from off campus by dialing 781.292.2430. Walk up service is also available on a first come first serve basis in Milas Hall LL10.  ​ 
-===== After Hours ===== 
-In the event of an afterhours IT emergency, please contact the R2 on duty in your residence ​ 
-hall, who can contact an appropriate person if deemed necessary. ​ 
-===== Logging On To the Olin Network ===== 
-  - Power on your laptop computer and  at the boot menu choose Windows 
-  - The first message you receive will be 
-    - Begin Logon 
-    - Press Ctrl + Alt + Delete to log on 
-  - The next box will state 
-    - Logon Information 
-    - User Name: enter first initial and last name 
-    - Password: 
-    - Domain: ''​Milkyway''​ 
-  - All passwords must be 8 characters in length and must contain a combination of numbers, letters or special characters and a least one uppercase letter. Please note each laptop is also configured with a local admin account , with the same username as your network account, as a precaution against ​ getting locked out of your laptop should your domain account become inaccessible.  ​ 
-  - The built in system administrator account has been renamed to ITCLTADM and configured for IT use in managing the laptop program. ​ DO NOT modify this account in any way.  
-===== Available Servers ===== 
-| Stuweb | Web space available | 
-| Students.olin.edu | Quota of 200 MB per student | 
-| Studev | Student Web Development Server | 
-| Studev.olin.edu | Quota of 200 MB per student | 
  
 +=====Contacting IT=====
 +The preferred method of contacting Information Technology for technical support is by sending an email to [[helpdesk@olin.edu]]. ​ Information Technology can also be contacted by telephone between the hours of 8:30 AM and 5:30 PM at ext 2430.   this can be accessed from off campus be dialing 781.292.2430. ​ Walk up service is now temporarily by appointment only in Milas Hall Ste LL10.  ​
  
-Currently, the servers are Server 2003/2008 Microsoft platforms, which support HTML, Active Server ​ +=====After Hours===== 
-Pages, Cold Fusion, PHP and Active Perl.+Email and voice mail messages are monitored after hours for emergencies only. 
  
 +=====Logging onto the Olin Network =====
 +  - Power on your laptop or desktop
 +  - Press ''​Ctrl + Alt + Delete''​
 +  - Logon Information
 +    * User Name: first initial and last name.  There could be a number suffix depending on previous use of your username
 +    * Password:
 +    * Domain: olin.edu
 +  ​
 +    * All passwords must be minimum 8 characters in length, include 3 out of 4 of the following: upper case letters, lower case letters, numbers or special characters.  ​
 +    * 
 +===== Email =====
  
-For further information please see the documentation on the IT web site:\\ +Every student is issued an email address and mailbox matching their Olin UPN or login credentials.
-http://it.olin.edu/​documents/​WebServices/​StudentWebServices.pdf FIXME+
  
-| Fsvs01 | Network file server |+  *  username@olin.edu 
 +   
 +Various email distribution groups exist to help you connect with various groups on campus. ​ You can find a complete list of these email groups in the Global Address book which is accessible from your address book in Outlook. ​ Please note that you can only send to these groups from a valid and logged into Olin email account. ​ A few of the most widely used
  
-Studev ​and FSVS01 are accessible from off campus only through the Virtual Private Network ​ +  * List@olin.edu faculty ​and staff 
-(VPN).  ​If you require access, please email the helpdesk for a VPN logon and password.  +  * Staff@olin.edu all staff members 
-===== Network Drives ===== +  * Faculty@olin.edu all faculty members 
-Each student is allotted private storage space on the student file print server (fsvs01).  ​This  +  * students@olin.edu all students 
-storage is provided to students ​as an academic resource and should be used for this purpose ​ +  * classof2021@olin.edu all students in class of 2021 
-only.   ​+  * classof2022@olin.edu all students in class of 2022 
 +  * classof2023@olin.edu all students ​in class of 2023 
 +  * classof2024@olin.edu all students in class of 2024
  
-Stufac ​- \\fsvs01\StuFac - space shared by faculty and students for academic use+=== Off-Campus Email Access === 
 +[[https://​outlook.office.com|https://​outlook.office.com]]
  
-Public - \\fsvs01\public - This is an area open to faculty, staff and students for storing Olinrelated data.+Enter your network credentials using the following example
  
-Sandbox - \\fsvs01\sandbox - This space is meant for very short-term storage.+UPN which is: username@olin.edu
  
-There is a finite ​ 
-limit to storage and anything older than 30 days is purged daily. You may share files with  
-anyone here or use as a temp repository. Since this folder is designed as temporary storage, ​ 
-there is no data back up available. 
  
-A complete backup of all files stored on the network is completed on a regular basis. ​  If you  +Example
-have any issues with regard to accidentally deleting or otherwise losing files, contact  +
-helpdesk@olin.edu as soon as possible. It is recommended that you save all files to the network  +
-drive to ensure appropriate backup. If you choose to save files to your local drive, it is your  +
-responsibility to ensure that they are properly backed up. +
-All data stored on the Olin network should fall within the terms of the Acceptable Use +
-Policy. (see http://​it.olin.edu/​policies/​AppropriateUsePolicy.pdf)FIXME. +
-===== Network Printers ===== +
-There are many network printers on campus that are available for student printing. In West +
-Hall, there is a Xerox 5655 on the second floor and in East Hall you will find a Xerox 5655 in the +
-1st floor lounge. ​  All of these printers are configured to duplex by default. ​  ​Additionally there are  +
-color network printers on the second and third floor of the academic center of the Academic  +
-Center. ​   For a complete list of available printers as well as directions on adding a network  +
-printer, go to http://​it.olin.edu+
  
-Choose **Documents->​Printing** 
-===== Electronic Mail ===== 
-The standard official e-mail address at Olin College for students is: 
  
-firstname.lastname@students.olin.edu+    * Username: ​ "​jstudent@olin.edu" 
 +    * Password
  
-As well as personal email addresses, there are many email groups designed to reach groups of  
-people on campus. ​ Some examples: 
  
-  * List@olin.edu will reach everyone on campus except students +For other email related inquiries, see [[:​email|here]].
-  * Staff@olin.edu will reach all staff members +
-  * Faculty@olin.edu will reach all faculty members +
-  * students@olin.edu will reach all students +
-  * classof2011@olin.edu ​    will reach all students in class of 2011 +
-  * classof2012@olin.edu ​    will reach all students in class of 2012 +
-  * classof2013@olin.edu will reach all students in class of 2013 +
-  * Classof2014@olin.edu will reach all students in class of 2014+
  
-===== Digital Drop Box ===== +For further information ​on cloud storage and Office 365 see:  ​[[office365|here]]
-  * Our email server has a 20MB attachment limit so you should share files via Sandbox  +
-network file share, not email with on campus users +
-  * Use http://​dropbox.olin.edu to share files with off-campus users +
-  * See the IT web site-documentation->​web services for further detail +
-  *  +
-Off Campus email access: ​ https://​webmail.olin.edu+
  
-Enter your network credentials using the following example+For password related inquiries, see [[:​Password_change_Guide|here]].
  
-Domainname\username ​ 
  
-Example  +=====Mailing Lists=====
-  - Username: ''​olin.edu\mfitzpatrick''​ +
-  - password +
-===== Accessing the Course Management System ​=====+
  
-https://courses.olin.edu+Public mailings lists are available at [[http://lists.olin.edu/​|lists.olin.edu]]. You can subscribe to lists or set up your own list by filling out the [[http://​lists.olin.edu/​owners/​request.php|request form]].
  
-Olin College uses Blackboard as its course management system. +File Shares===== 
-  - To get to Blackboard, point your browser to **courses.olin.edu** +| \\fsvs01\Public ​      | This is an area open to faculty, staff and students for storing ​Olin related data. | 
-  - Click on **Login** +| \\fsvs01\Sandbox ​     | This space is meant for very short-term storage. There is a finite limit to storage and anything older than 30 days is purged daily. You may share files with anyone here or use as a temp repository. | 
-  - Enter your network credentials +| \\fsvs01\Groups ​      | Space shared by members of different departmental groups|
-  - Network username and password+
  
-Olin Mailing Lists: ​ http://​lists.olin.edu 
  
-Olin Portal: ​ https://my.olin.edu+VPN software is available to access files from off campus. ​  This software can be found on your Olin laptop by going to the **START button on lower left of computer and entering Pulse in the search box.** Once the login screen appears, use your network credentials to login.
  
-Login using your network username and password and click on the student tab for access to our  +Further information ​on VPN at Olin can be found [[what_is_vpn|here]] 
-Student Information System. You can also find calendar information and links to important urls  + 
-on campus. +=====Printers===== 
-===== Dell Premier Web Site ===== +=== Adding a Network Printer on Windows === 
-Students, faculty ​and staff are able to make discount purchases through our Dell Premier Web  +  * From the taskbar select the **Start Button** then **Printers and Scanners** 
-Site.  ​Please ​see the link for Personal Computer Purchases on the IT web site for further info.+  * Select **Add a Printer** from the top of the window 
 +    * Select your printer from the list  
 +        * Check label on printer ​for appropriate printer name 
 +    * All printers on campus follow this established naming convention.  
 + 
 +{{:​printer_naming_scheme.png|}} 
 + 
 +  * A list of all campus printers ​can be found [[printer_locations|here]] 
 +  * If the printer you want is not listed select **The printer that I want isn’t listed** 
 +  * Enter in the printer name you wish to add in the format \\printvs02\printername and select next 
 +  * Select **Finish** 
 + 
 +===Other Printing Needs=== 
 + 
 +For any other printing inquiries, including [[printer_locations|printer locations]] and [[off_domain_printing|off domain printing]], see [[printing|the printing page]]. 
 + 
 +=====Equipment===== 
 + A list of classrooms ​and conference rooms with built in capability can be found [[projectors_campus|here]]. For any other AV inquires, ​see [[av|here]].
  
 ===== One Card ===== ===== One Card =====
-Accessing the One Card Transaction System Olin community members are now able to more conveniently add funds to their Dining Dollar account ​through ​the Web.+Accessing the One Card Transaction System Olin, community members are now able to more conveniently add funds to their Dining Dollar account. 
 + 
 +http://​onecard.olin.edu/​ 
 + 
 +See [[one_card_web_site|here]] for more detail. 
 + 
 +===== Portal===== 
 +http://​my.olin.edu 
 + 
 +My.olin.edu is our portal and works as a college wide resource for access to many of our sites and information. ​   The Olin portal contains links and hand outs from financial services, human resources, campus directory information,​ calendaring information and many other  necessary information on our campus. ​ Just sign onto the portal using your Olin network credentials,​ network username and password. ​  You will find user friendly information about helpful tools posted on the portal, and requests for additional information or access can be sent to helpdesk@olin.edu.  
 + 
 +Further information on the Olin portal can be found [[olin_portal|here]].
  
-https://​onecard.olin.edu/​ 
  
-See the IT web site-documentation web services for further detail