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--- student_tech_guide [2012/11/05 16:19]
mfitzpatrick
+++ student_tech_guide [2020/08/05 14:08]
mfitzpatrick
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 ====== Student Technology Guide ======
+=====Contacting IT=====
+The preferred method of contacting Information Technology for technical support is by sending an email to [[helpdesk@olin.edu]].  Information Technology can also be contacted by telephone between the hours of 8:00 AM and 6:00 PM at ext 2430.   this can be accessed from off campus be dialing 781.292.2430.  Walk up service is also available on a first come first serve basis in Milas Hall Ste LL10.
+=====After Hours=====
+Email and voice mail messages are monitored after hours for emergencies only.
-===== Available Servers =====
+=====Logging onto the Olin Network =====
-| ''Stuweb'' | Web space available |
+  - Power on your laptop or desktop
-| ''Students.olin.edu'' | Quota of 200 MB per student |
+  - Press ''Ctrl + Alt + Delete''
-| ''Studev'' | Student Web Development Server |
+  - Logon Information
-| ''Studev.olin.edu'' | Quota of 200 MB per student |
+    * User Name: first initial and last name.  There could be a number suffix depending on previous use of your username
+    * Password:
+    * Domain: olin.edu
+  - The system will then prompt you to change your password.
+    * All passwords must be minimum 8 characters in length, include upper and lower case letters and numbers or special characters.
+    *
+===== Email =====
+The standard official e-mail address at Olin College is:
-Currently, the servers are Server 2003/2008 Microsoft platforms, which support HTML, Active Server
-Pages, Cold Fusion, PHP and Active Perl.
-| ''Fsvs01'' | Network file server |
+  * Faculty and Staff         firstinitiallastname@olin.edu
-Studev and FSVS01 are accessible from off campus only through the Virtual Private Network
+  * Students                 firstinitiallastname@olin.edu
-(VPN).  If you require access, please email the helpdesk for a VPN logon and password.
+Some common email alias groups have been built to help you connect with various groups of people on campus.  You can find a complete list of these email groups Global Address book which can be accessed from your address book in Outlook.  A few of the most widely used
-===== Network Printers =====
+  * List@olin.edu faculty and staff
-There are many network printers on campus that are available for student printing. In West
+  * Staff@olin.edu all staff members
-Hall, there is a Xerox 5655 on the second floor and in East Hall you will find a Xerox 5655 in the
+  * Faculty@olin.edu all faculty members
-st floor lounge.   All of these printers are configured to duplex by default.   Additionally there are
+  * students@olin.edu all students
-color network printers on the second and third floor of the academic center of the Academic
+  * classof2021@olin.edu all students in class of 2021
-Center.    For a complete list of available printers as well as directions on adding a network
+  * classof2022@olin.edu all students in class of 2022
-printer, see [[printing]]
+  *  classof2023@olin.edu all students in class of 2023
-===== Electronic Mail =====
+  *  classof2024@olin.edu all students in class of 2024
-The standard official e-mail address at Olin College for students is:
+=== Off-Campus Email Access ===
+[[https://outlook.office365.com|https://outlook.office365.com]]
-firstname.lastname@students.olin.edu
+Enter your network credentials using the following example
-As well as personal email addresses, there are many email groups designed to reach groups of
+UPN which is: firstinitiallastname@olin.edu
-people on campus.  Some examples:
-  * List@olin.edu (faculty and staff)
-  * Staff@olin.edu (all staff members)
-  * Faculty@olin.edu (all faculty members)
-  * students@olin.edu (all students)
-  * classof2013@olin.edu (all students in class of 2013)
-  * classof2014@olin.edu (all students in class of 2014)
-  * classof2015@olin.edu (all students in class of 2015)
-  * classof2016@olin.edu (all students in class of 2016)
-===== Digital Drop Box =====
-  * Our email server has a 20MB attachment limit so you should share files via Sandbox
-network file share, not email with on campus users
-  * Use http://dropbox.olin.edu to share files with off-campus users
-  * See the IT web site-documentation->web services for further detail
-Off Campus email access:  https://webmail.olin.edu
+Example
-Enter your network credentials using the following example
-Domainname\username
+    * Username:  "jstudent@olin.edu"
+    * Password
-Example
-  - Username: ''olin.edu\mfitzpatrick''
-  - Password
-===== Accessing the Course Management System =====
-https://courses.olin.edu
+For other email related inquiries, see [[:email|here]].
-Olin College uses Blackboard as its course management system.
+For further on cloud storage and Office 365 see:  [[office365|here]]
-  - To get to Blackboard, point your browser to **courses.olin.edu**
-  - Click on **Login**
-  - Enter your network credentials
-  - Network username and password
-Olin Mailing Lists:  http://lists.olin.edu
+=====Mailing Lists=====
-Olin Portal:  https://my.olin.edu
+Public mailings lists are available at [[http://lists.olin.edu/|lists.olin.edu]]. You can subscribe to lists or set up your own list by filling out the [[http://lists.olin.edu/owners/request.php|request form]].
+File Shares=====
+| \\fsvs01\Departments  | Departmental Drives |
+| \\fsvs01\Public       | This is an area open to faculty, staff and students for storing Olin related data. |
+| \\fsvs01\Sandbox      | This space is meant for very short-term storage. There is a finite limit to storage and anything older than 30 days is purged daily. You may share files with anyone here or use as a temp repository. |
+| \\fsvs01\Groups       | Space shared by members of different departmental groups|
-Login using your network username and password and click on the student tab for access to our
-Student Information System. You can also find calendar information and links to important urls
+A complete backup of all files stored on the network is completed nightly.  If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT department as soon as possible.  It is recommended that you save all files to the network drive to ensure appropriate backup.  If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up.
-on campus.
-===== Dell Premier Web Site =====
+If you require access to additional network drives, you can email helpdesk@olin.edu.   Most network drive requests will require departmental approval prior to access being granted.
-Students, faculty and staff are able to make discount purchases through our Dell Premier Web
-Site.  Please see the link for Personal Computer Purchases on the IT web site for further info.
+VPN software is available to access files from off campus.   This software can be found on your Olin laptop by going to the **START button on lower left of computer and entering Pulse in the search box.** Once the login screen appears, use your network credentials to login.
+Further information on VPN at Olin can be found [[what_is_vpn|here]]
+=====Printers=====
+=== Adding a Network Printer on Windows ===
+  * From the taskbar select the **Start Button** then **Devices and Printers**
+  * Select **Add a Printer** from the top of the window
+  * Select **Add a network, wireless or Bluetooth printer**
+  * Select your printer from the list
+    * Click on **Printer Name** in title bar to sort printers alphabetically
+    * Check label on printer for appropriate printer name
+    * All printers on campus follow this established naming convention.
+{{:printer_naming_scheme.png|}}
+  * A list of all campus printers can be found [[printer_locations|here]]
+  * If the printer you want is not listed select **The printer that I want isn’t listed**
+  * Enter in the printer name you wish to add in the format \\printvs02\printername and select next
+  * Select **Finish**
+===Other Printing Needs===
+For any other printing inquiries, including [[printer_locations|printer locations]] and [[off_domain_printing|off domain printing]], see [[printing|the printing page]].
+=====Equipment=====
+ A list of classrooms and conference rooms with built in capability can be found [[projectors_campus|here]]. For any other AV inquires, see [[av|here]].
 ===== One Card =====
-Accessing the One Card Transaction System Olin community members are now able to more conveniently add funds to their Dining Dollar account through the Web.
+Accessing the One Card Transaction System Olin, community members are now able to more conveniently add funds to their Dining Dollar account.
+http://onecard.olin.edu/
+See [[one_card_web_site|here]] for more detail.
+===== Portal=====
+http://my.olin.edu
-https://onecard.olin.edu/
+My.olin.edu is our portal and works as a college wide resource for access to many of our sites and information.    The Olin portal contains links and hand outs from financial services, human resources, campus directory information, calendaring information and many other  necessary information on our campus.  Just sign onto the portal using your Olin network credentials, network username and password.   You will find user friendly information about helpful tools posted on the portal, and requests for additional information or access can be sent to helpdesk@olin.edu.
-See the IT web site-documentation web services for further detail
+===== Room Scheduling =====
+Ad Astra Scheduler has been made available through the portal, via single sign-on.  Accessing the system via the portal is the preferred method of requesting rooms.  For further information and instructions on reserving rooms, please log on to the portal at http://my.olin.edu
+ and choose the Our Community Tab

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