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submit_helpdesk_request [2012/06/05 16:59] dterry |
submit_helpdesk_request [2012/06/07 15:54] dterry |
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| Here are a few tips to help us get you the solution you need as quickly as possible… | Here are a few tips to help us get you the solution you need as quickly as possible… | ||
| * Be as detailed as possible, you can’t put too much information in your email. | * Be as detailed as possible, you can’t put too much information in your email. | ||
| - | * Be as specific as possible… i.e. **It happens every 15 minutes**…not **it’s happened a lot today.** | + | * Be as specific as possible… i.e. **It happens every 15 minutes**…rather than **it’s happened a lot today.** |
| - | * Include any error messages that you have received. It is important to give the full error message including any cryptic hexadecimal numbers. You can often save time by taking a screenshot (Alt+PrtScrn on your keyboard) and pasting it into an image file which can then be attached to your email. | + | * Include any error messages that you have received. It is important to give the full error message including any cryptic hexadecimal numbers. You can often save time by taking a screenshot (''Alt + PrtScrn'' on your keyboard) and pasting it into an image file which can then be attached to your email. |
| * Do any of your neighbors have this problem? | * Do any of your neighbors have this problem? | ||
| * Have you installed any new software recently? | * Have you installed any new software recently? | ||