The preferred method of contacting Information Technology for technical support is by sending an email to helpdesk@olin.edu. Information Technology can also be contacted by telephone between the hours of 8:00 AM and 6:00 PM at ext 2430. this can be accessed from off campus be dialing 781.292.2430. Walk up service is also available on a first come first serve basis in Milas Hall Ste LL10.

In the event of an after hours IT emergency, please contact the R2 on duty on your residence hall, who can contact an appropriate IT person if deemed necessary.

1. Power on your laptop
2. Press Ctrl + Alt + Delete
3. Logon Information
   • User Name: first initial and last name. There could be a number suffix depending on previous use of your username
   • Password:
   • Domain: olin.edu
4. The system will then prompt you to change your password.
   • All passwords must be minimum 8 characters in length, include upper and lower case letters and numbers or special characters.

• The built in system administrator account has been renamed to ITCLTADM and configured for IT use in managing the laptop program.
  • DO NOT modify this account in any way.
• Please note each laptop is also configured with a local admin account, with the same username as your network account, as a precaution against getting locked out of your laptop should your domain account become inaccessible

Olin provides all students with an email address.

The standard official e-mail address at Olin College for students is:

firstname.lastname@students.olin.edu

To request an alias, such as nickname@students.olin.edu, please contact the help desk. You can access your email from an email client or at webmail.olin.edu.

You have 250MB of storage space for your email on Olin's servers. You should clean out your old email every few months to avoid running out of space. Alternatively, you can have your Olin email forwarded to an external address. Contact the help desk if you wish to request email forwarding.

As well as personal email addresses, there are many email groups designed to reach groups of people on campus. Some examples:

• List@olin.edu faculty and staff
• Staff@olin.edu all staff members
• Faculty@olin.edu all faculty members
• students@olin.edu all students
• classof2015@olin.edu all students in class of 2015
• classof2016@olin.edu all students in class of 2016
• classof2017@olin.edu all students in class of 2017
• classof2018@olin.edu all students in class of 2018

https://webmail.olin.edu

Enter your network credentials using the following example

Domainname\username

Example

• Username: olin.edu\mfitzpatrick
• Password

For other email related inquiries, see here.

Public mailings lists are available at lists.olin.edu. You can subscribe to lists or set up your own list by filling out the request form.

A complete backup of all files stored on the network is completed on a regular basis. If you have any issues with regard to accidentally deleting or otherwise losing files, contact the help desk as soon as possible. It is recommended that you save all files to the network drive to ensure appropriate backup. If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up. All data stored on the Olin network should fall within the terms of the Acceptable Use Policy.

• From the taskbar select the Start Button then Devices and Printers
• Select Add a Printer from the top of the window
• Select Add a network, wireless or Bluetooth printer
• Select your printer from the list
  • Click on Printer Name in title bar to sort printers alphabetically
  • Check label on printer for appropriate printer name
  • All printers on campus follow this established naming convention.

• A list of all campus printers can be found here
• If the printer you want is not listed select The printer that I want isn’t listed
• Enter in the printer name you wish to add in the format \\printvs02\printername and select next
• Select Finish

For any other printing inquiries, including printer locations and off domain printing, see the printing page.

Portable presentation equipment is available for those areas of the college that are not equipped with AV equipment. Email helpdesk@olin.edu to reserve portable equipment. Please include equipment needed, date of pick up and date of return. A list of classrooms and conference rooms with built in capability can be found here. For any other AV inquires, see here.

We currently have two web servers dedicated for student use, stuweb and studev. stuweb is a live (accessible from the outside) web server. This server should be used to post any materials that you want accessible to outside constituents. The other web server that we have available is studev, the student web development server. Read the Web Services Guide for more information.

Our email server has a 20MB attachment limit so you should share files larger than this via Sandbox network file share, not by email, with on-campus users.

• Use http://dropbox.olin.edu to share files with off-campus users
• See here for more detail.

Accessing the One Card Transaction System Olin, community members are now able to more conveniently add funds to their Dining Dollar account.

https://onecard.olin.edu/

See here for more detail.

https://blackboard.olin.edu

Olin College uses Blackboard as its course management system.

1. To get to Blackboard, point your browser to https://blackboard.olin.edu
2. Click on Login
3. Enter your network credentials

Login using your network username and password and click on the student tab for access to our Student Information System. You can also find calendar information and links to important urls on campus.

http://my.olin.edu

My.olin.edu is our portal and works as a college wide resource for access to many of our sites and information. The Olin portal contains links and hand outs from financial services, human resources, campus directory information, calendaring information and many other necessary information on our campus. Just sign onto the portal using your Olin network credentials, network username and password. You will find user friendly information about helpful tools posted on the portal, and requests for additional information or access can be sent to helpdesk@olin.edu.

Ad Astra Scheduler has been made available through the portal, via single sign-on. Accessing the system via the portal is the preferred method of requesting rooms. For further information and instructions on reserving rooms, please log on to the portal at http://my.olin.edu and choose the Campus Life Tab