Differences
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| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
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troubleshoot_vpn [2013/10/25 10:20] jclifford |
troubleshoot_vpn [2015/11/10 15:31] tchen clarifying VPN password for new JVPN |
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| {{:vpn_success.jpg|200}} | {{:vpn_success.jpg|200}} | ||
| - | * This is what a successful ping attempt to the Olin VPN server will look like. | + | * This is what a successful ping attempt to the old Olin Nortel VPN server will look like. |
| - If the ping attempt did not go through correctly and you use a router, please retry without the router installed in the network. | - If the ping attempt did not go through correctly and you use a router, please retry without the router installed in the network. | ||
| - If you are still unsuccessful, please send an email to the Help Desk with the following information | - If you are still unsuccessful, please send an email to the Help Desk with the following information | ||
| - Are you using the correct VPN login and password? | - Are you using the correct VPN login and password? | ||
| * The VPN software does require a username and password. | * The VPN software does require a username and password. | ||
| - | * This is not your network username and password. | + | * This is the same as your network username and password. |
| - | * You can send a request to [[helpdesk@olin.edu|helpdesk@olin.edu]] to create a VPN account or to reset your password | + | |
| - Who is your ISP? | - Who is your ISP? | ||
| - Is your ISP dial-up, cable modem, or DSL? | - Is your ISP dial-up, cable modem, or DSL? | ||
| Line 37: | Line 36: | ||
| - Have you tried connecting with the router removed from your network? (PC directly to the Cable/DSL Modem, this is a very important detail) | - Have you tried connecting with the router removed from your network? (PC directly to the Cable/DSL Modem, this is a very important detail) | ||
| - Is your router configured to allow IPSec transfer traffic? | - Is your router configured to allow IPSec transfer traffic? | ||
| + | - If you are using the network 10.x.x.x in your home network (or for virtual box) this will conflict with the Olin internal networks and may cause issues with connectivity to Olin internal resources. Please use the the network 192.168.x.x for your home networks when ever possible. | ||
| - Please send the results of the following commands entered into a command prompt:(Instructions for opening a command prompt are posted above | - Please send the results of the following commands entered into a command prompt:(Instructions for opening a command prompt are posted above | ||
| - ''ipconfig /all'' | - ''ipconfig /all'' | ||