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troubleshoot_vpn [2013/11/26 10:47]
mhorne [Getting Started]
troubleshoot_vpn [2015/11/10 15:31]
tchen clarifying VPN password for new JVPN
Line 26: Line 26:
   - Are you using the correct VPN login and password?   - Are you using the correct VPN login and password?
     * The VPN software does require a username and password.     * The VPN software does require a username and password.
-      * This is not your network username and password. +      * This is the same as your network username and password.
-      * You can send a request to [[helpdesk@olin.edu|helpdesk@olin.edu]] to create a VPN account or to reset your password+
   -  Who is your ISP?   -  Who is your ISP?
     - Is your ISP dial-up, cable modem, or DSL?     - Is your ISP dial-up, cable modem, or DSL?
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     - Have you tried connecting with the router removed from your network? (PC directly to the Cable/DSL Modem, this is a very important detail)     - Have you tried connecting with the router removed from your network? (PC directly to the Cable/DSL Modem, this is a very important detail)
     - Is your router configured to allow IPSec transfer traffic?     - Is your router configured to allow IPSec transfer traffic?
-    - If you are using the networ ​10.x.x.x in your home network this will conflict with the Olin internal networks and may cause issues with connectivity to Internal ​resources. Please use the the network 192.168.x.x for your home networks when ever possible.+    - If you are using the network ​10.x.x.x in your home network ​(or for virtual box) this will conflict with the Olin internal networks and may cause issues with connectivity to Olin internal ​resources. Please use the the network 192.168.x.x for your home networks when ever possible.
   - Please send the results of the following commands entered into a command prompt:​(Instructions for  opening a command prompt are posted above   - Please send the results of the following commands entered into a command prompt:​(Instructions for  opening a command prompt are posted above
     - ''​ipconfig /​all'' ​     - ''​ipconfig /​all'' ​