Differences
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Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
troubleshoot_vpn [2015/11/10 15:31] tchen clarifying VPN password for new JVPN |
troubleshoot_vpn [2018/06/28 15:11] mamaral [Getting Started] |
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* Open a command prompt to clear cached Olin network information from your computer. | * Open a command prompt to clear cached Olin network information from your computer. | ||
* Go to: | * Go to: | ||
- | * **START→Run** (OR:**Windows Key + R**)→''CMD'' (command prompt) | + | * **START→Run** (OR: **Windows Key + R**) → ''CMD'' (command prompt) |
* Enter ''ipconfig /flushdns'' | * Enter ''ipconfig /flushdns'' | ||
* Open a command prompt and see if you can communicate with the Olin VPN server… | * Open a command prompt and see if you can communicate with the Olin VPN server… | ||
* Go to: | * Go to: | ||
- | * **START→Run** (OR:**Windows Key + R**)→''CMD'' (command prompt) | + | * **START→Run** (OR: **Windows Key + R**) → ''CMD'' (command prompt) |
- | * Enter ''ping jvpn.olin.edu'' | + | * Enter: **ping jvpn.olin.edu** |
- | {{:vpn_success.jpg|200}} | + | {{:ping_jvpn.olin.edu.png|200}} |
- | * This is what a successful ping attempt to the old Olin Nortel VPN server will look like. | + | * This is what a successful ping attempt to the VPN server will look like. |
- If the ping attempt did not go through correctly and you use a router, please retry without the router installed in the network. | - If the ping attempt did not go through correctly and you use a router, please retry without the router installed in the network. | ||
- If you are still unsuccessful, please send an email to the Help Desk with the following information | - If you are still unsuccessful, please send an email to the Help Desk with the following information | ||
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- Who is your ISP? | - Who is your ISP? | ||
- Is your ISP dial-up, cable modem, or DSL? | - Is your ISP dial-up, cable modem, or DSL? | ||
- | - Router Information | ||
- Does your ISP allow IPSec VPN traffic on their network? (Y/N) | - Does your ISP allow IPSec VPN traffic on their network? (Y/N) | ||
* (If unknown, please contact your ISP) | * (If unknown, please contact your ISP) | ||
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- ''ping jvpn.olin.edu'' | - ''ping jvpn.olin.edu'' | ||
- ''tracert jvpn.olin.edu'' | - ''tracert jvpn.olin.edu'' | ||
- | - ''tracert www.olin.edu'' | + | - ''tracert it.olin.edu'' |