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troubleshoot_vpn [2018/06/28 15:11]
mamaral [Getting Started]
troubleshoot_vpn [2020/12/14 16:09] (current)
mamaral
Line 17: Line 17:
       * Go to:       * Go to:
     * **START→Run** ​  ​(OR: ​ **Windows Key + R**) → ''​CMD''​ (command prompt)     * **START→Run** ​  ​(OR: ​ **Windows Key + R**) → ''​CMD''​ (command prompt)
-      * Enter: **ping ​jvpn.olin.edu**+      * Enter: **ping ​vpn.olin.edu**
  
 {{:​ping_jvpn.olin.edu.png|200}} {{:​ping_jvpn.olin.edu.png|200}}
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   - Please send the results of the following commands entered into a command prompt:​(Instructions for  opening a command prompt are posted above   - Please send the results of the following commands entered into a command prompt:​(Instructions for  opening a command prompt are posted above
     - ''​ipconfig /​all'' ​     - ''​ipconfig /​all'' ​
-    - ''​ping ​jvpn.olin.edu''​ +    - ''​ping ​vpn.olin.edu''​ 
-    - ''​tracert ​jvpn.olin.edu''​+    - ''​tracert ​vpn.olin.edu''​
     - ''​tracert it.olin.edu''​     - ''​tracert it.olin.edu''​
 +
 +
 +====== Slow VPN Performance or no connectivity while connected ​ ======
 +
 + * The Pulse Secure Client on Windows 10 appear to have an incompatibility issue with some network adapters.
 + * Pulse Secure will be releasing an update that resolves this issue in Spring 2020.
 + * In the meantime, IT recommends disabling the adapters.
 + * The adapter in question is the "​Juniper network Service"​
 +
 + * How to disable the adapters:
 +
 + - ''​Connect to the Olin VPN server, (required)''​
 + - ''​Click on the Start Menu''​
 + - ''​Start typing "​Network status"​ no quotes and select it when it appears''​
 + - ''​Choose "​Change adapter options"''​
 + - ''​Select the Pulse Secure adapter''​
 + - ''​Right click on the adapter and select Properties''​
 + - ''​You will see a list of connection items''​
 + - ''​Uncheck the "​Juniper Network Service"''​
 + - ''​Click "​ok"​ then click close''​
 + - ''​repeat this process for all other listed network adapters''​
 + - ''​disconnect from the PulseSecure VPN service''​
 + - ''​close all windows and restart your computer (required)''​