HELPDESK SUPPORT DURING CURRENT COLLEGE CLOSING

Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number.

Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service . Replacement systems may be accommodated on a case by case basis depending on severity the issue. We will continue to update the Working Remotely information below with suggestions and information that we find helpful to the community.

We have compiled some resources to help you more easily work from home. This is a growing and evolving resource, so please ask us if something useful is missing.

• Olin Zoom video conferencing
• Installing VPN software
• Which Olin applications require VPN?
• Using Microsoft Teams to make a video or audio call to an Olin person
• Microsoft Office 365: Web access to Outlook Email
• Microsoft Office 365: Web access to Word, Excel, etc.
• Using Windows Remote Desktop to access your work computer
• Students: Contact Dell for hardware support when off-campus