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av_support_and_loaners [2015/04/06 10:49] mcieminski [Communicating AV Support and Loaner Requests] |
av_support_and_loaners [2015/04/06 10:52] mcieminski [VideoConferencing/Satellite Support] |
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| ===== Providing AV Support for Events ===== | ===== Providing AV Support for Events ===== | ||
| - | Due to the recent downsizing, IT no longer has a dedicated staff resource for AV support. IT will | + | IT Help Desk students are cross-trained to assist with AV support in this area at Olin. |
| - | be hiring a number of students for the academic year that will be trained as AV specialists. Help | + | |
| - | Desk students will also be cross-trained to assist with support in this area. | + | |
| - | + | ||
| ===== Dubbing/DVD/CD/Copying ===== | ===== Dubbing/DVD/CD/Copying ===== | ||
| This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and | This is not a staffed IT service. However, a dubbing station is set up in the Computer Lab and | ||
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| All classrooms will have had preventative maintenance performed prior to the start of the | All classrooms will have had preventative maintenance performed prior to the start of the | ||
| semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to | semester. Help Desk staff are responsible for this for scheduling preventative maintenance. All services issues should be reported to | ||
| - | helpdesk@olin.edu. | + | <helpdesk@olin.edu>. |
| | | ||
| ===== Classroom/Faculty Support ===== | ===== Classroom/Faculty Support ===== | ||
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| Due to the complexity of setup and required testing time these requests need to be received by IT | Due to the complexity of setup and required testing time these requests need to be received by IT | ||
| at minimum, one week before the required event support. Longer notice is appreciated. | at minimum, one week before the required event support. Longer notice is appreciated. | ||
| - | | + | |
| + | IT now has a Mobile Presentation Unit with a webcam that can be used for Skype, Google Hangouts, or other online videoconferencing services. Email <helpdesk@olin.edu> to reserve the cart, which is prioritized on a first-come-first-serve basis. | ||
| ===== Loaned Equipment ===== | ===== Loaned Equipment ===== | ||
| The Help Desk is responsible for loaning equipment and for maintaining the completeness of | The Help Desk is responsible for loaning equipment and for maintaining the completeness of | ||