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olin_it_wiki [2020/03/17 09:08] mfitzpatrick |
olin_it_wiki [2022/09/27 15:24] (current) rosterberg |
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**Welcome to the Olin College Information Technology Wiki!** | **Welcome to the Olin College Information Technology Wiki!** | ||
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- | **__HELPDESK SUPPORT DURING THE CURRENT COLLEGE CLOSING__** | ||
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- | Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number. | ||
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- | Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service . Replacement systems may be accommodated on a case by case basis depending on the severity of the issue. | ||
- | We will continue to update the Working Remotely link below with suggestions and information that we find helpful to the community. | ||
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- | **[[working_remotely|Information about Working Remotely]]** | ||
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* [[important_service_information| Important Service Announcements]] | * [[important_service_information| Important Service Announcements]] | ||
- | * [[scheduled_maintenance | Scheduled Maintenance ]] | ||
- | * [[security|General Security Information]] | ||
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==== Quick Info ==== | ==== Quick Info ==== | ||
- | + | **IT Hours:** 8:30 AM-5:00 PM Monday-Friday during the regular school year.\\ | |
- | **IT Hours:** 8:30 AM-5:30 PM Monday-Friday during the regular school year.\\ | + | **Location:** Campus Center, CC300\\ |
- | **Location:** Milas Hall, suite LL10\\ | + | |
**Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ | **Email:** [[helpdesk@olin.edu|helpdesk@olin.edu]]\\ | ||
- | **Phone:** 781.292.2430 | + | **Phone:** 781-292-2430 |
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- | If you need to check your Olin email from the web, please use Office 365 Webmail: [[https://outlook.office365.com]] | + | Checking your Olin email from the web, use Outlook Web Application (OWA): [[https://outlook.office.com]] |
If you need help using an Olin IT Service, consult the [[tech_guide_faculty_staff|Tech Guide]] | If you need help using an Olin IT Service, consult the [[tech_guide_faculty_staff|Tech Guide]] |