Nortel CallPilot v5.1 Installation

CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received.

CallPilot Player Installation

:!: Please ensure that Outlook is closed prior to running the installer

  1. Simultaneously press the Windows key & R on your keyboard
  2. Copy and paste the following link into the Run command dialog box:
  3. Select OK to open the file at the warning popup window
  4. Click Next at the Welcome Install Shield Wizard
  5. Leave the Setup Type at the default (Audio Player and MWI Icon), click Next
  6. Click Install at the Ready to Install the Program window
    1. Select OK/Yes to open the file at any warning or popup windows
  7. Once the installation has completed, click Finish

:!: If you have not changed your password you will need to change your password before configuring CallPilot. Appropriate directions can be found here.

  • The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received.

IMAP Configuration

You will now need to configure Outlook to retrieve your voice messages

  • Open the Start Menu, search for and then open the Control Panel
  • In the top right corner of the Control Panel, search for and open Mail
  • Select E-mail Accounts….
  • A new window will open with the E-mail tab selected. Click on New…
  • A new window will open again, select E-mail Account and click on Next
  • Select Manual setup or additional server types at the bottom and click on Next
  • Select POP or IMAP and click on Next
  • Use the following configuration settigs:
    • User Information
      • Your Name: Your Name
      • Email Address: your Olin email address
    • Server Information
      • Account Type: IMAP
      • Incoming Mail Server:
      • Outgoing Mail Server:
    • Logon Information
      • Username: 1781292xxxx
        • where xxxx == user's extension
      • Password: user's phone password, which should already be changed from the default (781xxxx)
        • will need to be changed from default before callpilot may be setup
      • Remember password: yes
    • Click on More Settings… in the bottom right Corner
      • Select the General tab
        • rename to CallPilot Mailbox
      • Select the Outgoing Server tab
        • Enable “My outgoing server (SMTP) requires authenitcation”
        • Log on using:
          • <network username>
          • <network password>
          • Remember password: yes
        • Select the Advanced tab
        • Outgoing server (SMTP): 587 (change this AFTER selecting the encryption type!;)
          • Use the following type of encrypted connection: STARTTLS
      • Click OK to close out the additional settings window
    • Click Next, testing happens automatically and cannot be disabled at this point.
    • Click Close after testing successfully completes
    • Click Finish on the main window
  • Open Outlook
  • New mailbox entry will show on the left column for Callpilot Mailbox