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Nortel CallPilot v5.0 Installation

CallPilot provides the ability to listen to voicemail messages through your Microsoft Outlook email client in the form of an audio playback. CallPilot should be used to listen to voicemails only. Please continue to use your phone if you wish to use features such as forward and/or reply to messages received. This documentation will apply to new CallPilot client installs as well as upgrading from a previous version:

  1. Click the path (or paste it into Start→Run…(Windows Key + R)) to execute the installation file: \\fsvs01\Applications\Public\Nortel\CallPilotDesktop\v5.0\setup.exe
  2. Please ensure that Outlook is closed prior to running the install.
  3. Click Next at the Welcome Install Shield Wizard
  4. If you are upgrading your version of CallPilot, the server information should propagate into the appropriate fields.
  5. New client installs will need to manually input this information.
    1. Server name or TCP/IP address:
    2. VPIM network prefix: 1781292
    3. Language: English
  6. Once the fields have been filled in, click Next
  7. Select Complete for the setup type and click Next
  8. Once the installation has completed, click Finish
  9. If you are upgrading your version of CallPilot, Outlook will retain the mailbox and password settings
  10. For new client installs: upon opening Outlook, you will be prompted to enter your mailbox number and password.
  11. Type in your four digit extension and your current voicemail password.
  12. The CallPilot Desktop Messaging inbox will appear on the left side of your Outlook folders list. The CallPilot Inbox will appear in bold when a new voice message is received.