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| Please note that all network based applications that connect to a server for a license key will no | Please note that all network based applications that connect to a server for a license key will no | ||
| longer work. | longer work. | ||
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| + | ======How to reset your laptop to the Windows 10 factory image====== | ||
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| + | Before doing the steps below make sure you have all your data backed up on an external source i.e. thumb drive, external hard drive, or cloud storage. This process will delete all data and user accounts. When completed your laptop will be like it was out of the box from Dell. We recommend using this method to “refresh” you laptop to give it a longer life after 4 years of hard use. | ||
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| + | 1. Click **Start** , then type "reset." | ||
| + | 2. Select **Reset this PC (System Setting)**. | ||
| + | 3. Under Advanced Startup, select **Restart now**. | ||
| + | 4. At the Choose an option screen, select **Troubleshoot**. | ||
| + | 5. Select** Factory Image Restore**. | ||
| + | 6. Follow the on-screen instructions to complete the reset process. This takes some time and your computer will restart. | ||
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| + | Once the reset process is complete you will need to setup your system, simply follow the onscreen instructions. If you are signing in with a Microsoft account that account will be used via Microsoft support for password recovery. | ||
| + | If you don’t have a Microsoft account you want to use, we recommend making a secondary local administrator account as a backup in case you forget the password for your primary account. You can do this by doing the following: | ||
| + | 1. Click Start , then type “users". | ||
| + | 2. Expand the **Local Users and Groups section**. | ||
| + | 3. Select **Users**, and then **Action** at the top of the window, and click **New User**. | ||
| + | 4. Create username and password for the account and click **Create**. | ||
| + | 5. Click on **Groups** on the left in the **Computer Management** window, then double click **Administrators**. | ||
| + | 6. On the next window click **Add**, type in the name of the new account you just made and click **Okay**. | ||
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