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helpdesk_services [2012/03/30 10:24] kberry |
helpdesk_services [2020/05/15 08:58] jparadis [Linux Support Services] |
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- | ======Services offered by the Helpdesk====== | + | ====== Services offered by the Help Desk ====== |
- | ALL IT SERVICES ARE AVAILABLE MONDAY-FRIDAY 8:00AM-6:00PM | ||
- | ==Audio Visual Services Support== | + | ===== Audio Visual Services Support ===== |
- | Includes support of classroom equipment, lending of equipment, use of equipment, support of events. | + | |
- | Off hours support by advance reservation. | + | |
- | Send email to <helpdesk@olin.edu> | + | The Help Desk offers support of classroom equipment, lending of equipment, use of equipment and support of events when staff is available. Off hours support by advance reservation is possible as well. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] |
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+ | ===== Course Support ===== | ||
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+ | Includes web space for faculty and shared network space upon request. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] with details of your request including requirements, course name, etc. | ||
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+ | ===== Help Desk Support Services ===== | ||
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+ | Includes student laptop program support, loaners, imaging, repair, telephony services walk in services and by appointment services. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]], call 781-292-2430, or go the the lower level of Milas Hall. | ||
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+ | ===== Windows Support Services ===== | ||
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+ | Includes account requests, password changes, MS Exchange e-mail, contact and calendars, applications support such as Microsoft Office. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. | ||
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+ | ===== Network Services Support ===== | ||
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+ | Includes requests for aliases, ip addresses, routing, virus control, port activation, port add moves and changed, VPN accounts and configuration. Send email to [[helpdesk@olin.edu|helpdesk@olin.edu]] or call 781-292-2430. | ||
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+ | ===== Linux Support Services ===== | ||
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+ | Information on Linux support is available at http://linux.olin.edu (accessible on-campus only). | ||
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+ | ===== ===== |