Enabling Microsoft Self-Service Password Reset

Note: Starting December 22, 2023, all Olin password recovery will use Microsoft Self-Service Password Reset (SSPR). The legacy Netwrix password reset tool will be decomissioned.

To use Microsoft Self-Service Password Reset in the future to recover a lost password, you must establish two or more additional authentication methods to your Olin account. Authentication methods you can use as part of self-service password reset include:

  • Microsoft Authenticator App
  • Other one-time password authenticator (Google Authenticator, Authy, etc.)
  • Phone call or text message (only for backup authentication, or for password reset)
  • Alternate email address (only usable for password reset)
  • Security questions (only usable for password reset)

To add additional authentication method(s) to your Olin account: