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troubleshoot_vpn [2018/04/11 14:30]
jbeck updated screenshot to be for jvpn.olin.edu, not vpn1.olin.edu
troubleshoot_vpn [2020/03/30 12:48] (current)
mhorne [Slow VPN Performance or no connectivity while connected]
Line 40: Line 40:
     - ''​ping jvpn.olin.edu''​     - ''​ping jvpn.olin.edu''​
     - ''​tracert jvpn.olin.edu''​     - ''​tracert jvpn.olin.edu''​
-    - ''​tracert ​www.olin.edu''​+    - ''​tracert ​it.olin.edu''​ 
 + 
 + 
 +====== Slow VPN Performance or no connectivity while connected ​ ====== 
 + 
 + * The Pulse Secure Client on Windows 10 appear to have an incompatibility issue with some network adapters. 
 + * Pulse Secure will be releasing an update that resolves this issue in Spring 2020. 
 + * In the meantime, IT recommends disabling the adapters. 
 + * The adapter in question is the "​Juniper network Service"​ 
 +  
 + * How to disable the adapters: 
 +  
 + - ''​Connect to the Olin VPN server, (required)''​ 
 + - ''​Click on the Start Menu''​ 
 + - ''​Start typing "​Network status"​ no quotes and select it when it appears''​ 
 + - ''​Choose "​Change adapter options"''​ 
 + - ''​Select the Pulse Secure adapter''​ 
 + - ''​Right click on the adapter and select Properties''​ 
 + - ''​You will see a list of connection items''​ 
 + - ''​Uncheck the "​Juniper Network Service"''​ 
 + - ''​Click "​ok"​ then click close''​ 
 + - ''​repeat this process for all other listed network adapters''​ 
 + - ''​disconnect from the PulseSecure VPN service''​ 
 + - ''​close all windows and restart your computer (required)''​