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working_remotely [2020/03/17 08:46] mfitzpatrick |
working_remotely [2020/11/30 17:02] rosterberg |
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| ====== Working Remotely ====== | ====== Working Remotely ====== | ||
| - | **HELPDESK SUPPORT DURING CURRENT COLLEGE CLOSING** | + | [[olin_it_wiki|Please note that Olin IT Helpdesk staff are working remotely and the physical Help Desk is closed. Please contact us via email at helpdesk@olin.edu.]] |
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| - | **Helpdesk staff will be working remotely beginning March 17th, 2020. All requests for support should be sent directly to helpdesk@olin.edu and we will respond as soon as we are able. Please include as much information on your issue as possible and a call back number.** | + | |
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| - | **Hardware issues will be assessed with helpdesk staff, and if necessary escalated to Dell Warranty remote service . Replacement systems may be accommodated on a case by case basis depending on severity the issue. We will continue to update the Working Remotely information below with suggestions and information that we find helpful to the community.** | + | |
| We have compiled some resources to help you more easily work from home. This is a growing and evolving resource, so please ask us if something useful is missing. | We have compiled some resources to help you more easily work from home. This is a growing and evolving resource, so please ask us if something useful is missing. | ||
| - | * [[zoom|Olin Zoom video conferencing]] | + | * **Remote Connectivity** |
| - | * [[remote_access|Installing VPN software]] | + | * [[remote_learning_technology|Remote Learning Technology Requirement]] |
| - | * [[services_requiring_vpn|Which Olin applications require VPN?]] | + | * [[remote_access|Installing VPN software]] |
| - | * [[https://support.office.com/en-us/article/start-a-call-from-a-chat-in-teams-f5138c9d-df4c-43d8-9cf6-53400c1a7798|Using Microsoft Teams to make a video or audio call to an Olin person]] | + | * [[services_requiring_vpn|Which Olin applications require VPN?]] |
| - | * [[office365#important_links|Microsoft Office 365: Web access to Outlook Email]] | + | * **Zoom** |
| - | * [[office365#important_links|Microsoft Office 365: Web access to Word, Excel, etc.]] | + | * [[zoom|Olin Zoom video conferencing]] (many other support links within) |
| - | * [[remote_desktop|Using Windows Remote Desktop to access your work computer]] | + | * **Phones and Voicemail** |
| - | * [[off_campus_dell_support|Students: Contact Dell for hardware support when off-campus]] | + | * [[accessing_voice_mail_and_features_from_off_campus|Accessing voicemail and phone features from off-campus]] |
| + | * **Office 365** | ||
| + | * [[https://support.office.com/en-us/article/start-a-call-from-a-chat-in-teams-f5138c9d-df4c-43d8-9cf6-53400c1a7798|Using Microsoft Teams to make a video or audio call to an Olin person]] | ||
| + | * [[office365#important_links|Microsoft Office 365: Web access to Outlook Email]] | ||
| + | * [[office365#important_links|Microsoft Office 365: Web access to Word, Excel, etc.]] | ||
| + | * **Other Items** | ||
| + | * [[remote_desktop|Using Windows Remote Desktop to access your work computer]] | ||
| + | * [[dell_hardware_support_for_academic_year_20-21|Students: Contact Dell for hardware support when off-campus]] | ||