The preferred method of contacting Information Technology for technical support is by sending an email to helpdesk@olin.edu. Information Technology can also be contacted by telephone between the hours of 8:30am and 5:30pm at ext 2430. This can be accessed from off-campus by dialing 781-292-2430. Walk-up service is also available on a first come first serve basis in Milas Hall Ste LL10.

Email and voice mail messages are monitored after hours for emergencies only.

1. Power on your laptop or desktop
2. Press Ctrl + Alt + Delete
3. Logon Information
   • User Name: first initial and last name. There could be a number suffix depending on previous use of your username
   • Password:
   • Domain: olin.edu
4. The system will then prompt you to change your password.
   • All passwords must be minimum 8 characters in length, include upper and lower case letters and numbers or special characters.

E-mail addresses at Olin College are:

• Faculty and Staff username@olin.edu

• Students username.olin.edu

=== * Please note: As of Fall 2018, this is a new format for our email address' as part of our migration to cloud services using Office 365. Previous email address' of firstname.lastname@olin.edu or @students.olin.edu will remain a secondary email address for students, faculty and staff who had this previously assigned.

New employee desktops/laptops are configured with an Outlook profile to access your email on campus.

Some common email alias groups have been built to help you connect with various groups of people on campus. You can find a complete list of these email groups Global Address book which can be accessed from your address book in Outlook. A few of the most widely used

• List@olin.edu faculty and staff
• Staff@olin.edu all staff members
• Faculty@olin.edu all faculty members
• StudentsAll@olin.edu all students
• classof2024@olin.edu all students in class of 2024.5
• classof2025@olin.edu all students in class of 2025
• classof2026@olin.edu all students in class of 2026
• classof2027@olin.edu all students in class of 2027
• classof2028@olin.edu all students in class of 2028

Web access to your mailbox will be through O365: https://portal.office.com. To login, sign in with your UPN or new email address: username@olin.edu and existing password

Public mailings lists are available at lists.olin.edu. You can subscribe to lists or set up your own list by filling out the request form.

A complete backup of all files stored on the network is completed nightly. If you have any issues with regard to accidentally deleting or otherwise losing files, contact the IT department as soon as possible. It is recommended that you save all files to the network drive to ensure appropriate backup. If you choose to save files to your local drive, it is your responsibility to ensure that they are properly backed up.

If you require access to additional network drives, you can email helpdesk@olin.edu. Most network drive requests will require departmental approval prior to access being granted.

The college maintains licensing for all faculty, staff and students for Adobe Creative Cloud which gives you full access to the Adobe suite of products. You must create an account on the Adobe site and install the software or your system. Please follow the instructions in the below link. Please contact the helpdesk if you require any assistance.

Adobe Creative Cloud for Enterprise End User Guide

VPN software is available to access files from off campus. This software can be found on your Olin laptop by going to the START button on lower left of computer and entering Pulse in the search box. Once the login screen appears, use your network credentials to login.

Further information on VPN at Olin can be found here

• A list of all campus printers can be found here
• If the printer you want is not listed select The printer that I want isn’t listed
• Enter in the printer name you wish to add in the format \\printvs02\printername and select next
• Select Finish

For any other printing inquiries, including printer locations and off domain printing, see the printing page.

A list of classrooms and conference rooms with built in capability can be found here. For any other AV inquires, see here.

If you are interested in creating a web site, you will find a web folder identified with your network username, located at server \\facweb\faculty. Once you create your web site, please contact Alyson.goodrow@olin.edu in our Communication office as she can update your faculty profile, located on our main web site, to include a link to your web site.

http://my.olin.edu

My.olin.edu is our portal and works as a college wide resource for access to many of our sites and information. The Olin portal contains links and hand outs from financial services, human resources, campus directory information, calendaring information and many other necessary information on our campus. Just sign onto the portal using your Olin network credentials, network username and password. You will find user friendly information about helpful tools posted on the portal, and requests for additional information or access can be sent to helpdesk@olin.edu.

Further information on the Olin portal can be found here.

Ad Astra was disabled in 2021 - use Outlook to schedule a room.

Go on your calendar, select new event, put down your information (time, event name, etc.), then select “Search for a room or location”. Select “Browse with Room Finder”. Under “Building” search for the building in which the room you would like to book is in, then look for your room in the list that comes up. If it is unavailable, try using the Scheduling Assistant to find a time the room is available, or consider booking a different room.